Shipping & Returns
Our shipping place is China.We can ship to 233 countries.
Usually we will ship via DHL or EMS or EUB.
Due to some customs issues, some countries we may ship through EUB. The purpose is to avoid being imposed tariffs.
*How long does shipping take?
As usual, it takes 3-7 business days after we ship out ur goods. We will carry out strict quality controls on your goods and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 24 hours if our goods are in stock.
Because of coronavirus (COVID-19), the shipping time will be extended by 10-20 days.
1-2 days after your order is sent, you will receive a shipping confirmation email with the tracking number of your order. Please offer a real and effective e-mail address, in which the delivery status of goods can be informed promptly.
Visit the link to check the order information: https://www.brandsneakertwins.org/trackorder.html
2. Return Policy
If you want to return your items, you must contact us for our shipping address. And all items must be with original status: unworn, unwashed, and with all tags attached.
---- Before you place an order, you need to confirm the color, size and style we offered, and if it is not the quality problems, return shipping fee should be paid by buyer.
---- If it is the quality problem or mistaken version, please take photos of the item and send the pictures to us. We will take full responsibility for the quality problem item.
---- If you would like to exchange for other style or request refund, please inform us the tracking number after the items be shipped back. Once we receive the items, we will ship the new item you reorder or refund your payment.
---- We are not responsible for packages lost in transit.
---- If you have any questions about returning your products, please contact us!
----If your item is intercepted by customs on our side, we will send it to you again. (But we will only resend it once)
We do our best to provide you 100% satisfaction. If you want to apply a return, please first contact our customer service and informed of the reason for returning. All items sent back to us must be complete in the original condition with all tags and labels: unused, not worn, altered or washed, etc. you can enjoy return service, over the period required we will not to return or exchange.
No return or exchange under these situations:
1) We do not accept items that with any quality problem which is due to subjective awareness of defective goods.
2) We do not accept the returns of any item that has been used, damaged, engraved, or altered by the third party.
3) We do not accept items that are unauthorized, packaged incorrectly, or improperly insured. We appreciate your understanding.
I will make sure all shoes are delivered, otherwise, I will give a refund.
If you do not want the shoes due to your own reasons after order placed and before shoes shipped. We will arrange a refund for you. From which channel you paid, we will refund you in the original channel.
1. The period of PayPal refund arrival (Usually Real-time arrival)
2. The period of credit card payment refund arrival (Usually about 7-20 working days)
If you have any problems after purchasing, please contact us first. Any problem can be solved perfectly. Thank you
If you have placed an order and would like to cancel it later, please contact our customer service representative as soon as possible. But if your order has been dispatched, we will have no way to cancel it. Thanks for your understanding.
If you did not receive your tracking number within 3 days after placing your order, your e-mail server may have treated it as spam. In this case, please contact us for assistance.
Your cart is currently empty.